Short, concise ,descriptive title

Any additional detail with ( text , image, sceenshots, and short video's with any tool like clickup clips, loom, vidyard ecc..)

Completed

Build Trust for New Users and Optimize Onboarding Flow

Enhance the user experience for new users to increase trust and likelihood of purchase,with a focus on payment transparency, onboarding clarity, and actionable UI elements. Reminder Email Update Review the current reminder email content. Include clear mention of Stripe as a payment provider to reinforce trust. Suggest improved text that is concise, reassuring, and highlights security. ✅ Needs approval on proposed copy. Checkout PopUp Remove the “force set as default” option for first-time purchases of on-demand courses. Ensure the popup remains clear and user-friendly, without reducing purchase confidence. Onboarding Flow – Teacher/Organization UX Ensure the Subscribe button is always visible and prominent. Review the onboarding flow to make subscription actions clear and intuitive. Suggest UI tweaks to highlight CTA without being intrusive.

Mattia Vaccari 3 months ago

🛂

Ui Ux Audit

Completed

Improve video upload flow

the video upload process is a component of the flow that slows down the process. Once a video upload has begun but not been completed, either intentionally or by not closing the upload screen, the video upload stops. This forces the user to start the upload from scratch (if they notice). We should adopt a different solution that doesn't disrupt the flow. Possible solutions: Leave the upload running in the background even if you move to other screens. In platforms like Canva, users can upload multiple pieces of content at once. This content will then form a user's media "catalog." They can use these at any time and upload them to projects separately from the upload. This is because it's a kind of drive, meaning a single location where all the videos or media are stored. Obviously, an upload limit is needed to avoid clogging up bandwidth, or you need to create an upload queue with a maximum of 2-3 files uploading simultaneously.

Daniele Cosentino 3 months ago

1
🛂

Ui Ux Audit

Completed

Improve UX UI for Handling 500 Platform Errors

To enhance the user experience when encountering server errors (Error [500]), we need to modernize the UX and UI following current market standards. The goal is to make error handling clear, friendly, and actionable for users. Requirements / Guidelines: Clear & Contextual Error Messaging Avoid vague messages like “Something went wrong.” Provide a simple explanation, e.g., “We’re experiencing a temporary server issue.” Retry / Recovery Options Include a button for users to retry the action or navigate back to the homepage or marketplace manually. Friendly Tone Use human-readable text. Ensure a visually calm UI (avoid alarming red unless necessary). Include illustrations or icons to improve user understanding and engagement. User Support / Documentation Provide a link to a help page with next steps or troubleshooting guidance. Some Examples

Mattia Vaccari 4 months ago

🛂

Ui Ux Audit

Completed

Profile Settings modal shows incorrect save confirmation in new organization

When closing the Profile Settings modal, the behavior is inconsistent across organizations: In my original organization, closing the modal works as expected. No confirmation dialog appears if no changes are made. In a newly created organization, even without making any changes, closing the Profile Settings modal triggers a confirmation dialog asking if I want to save changes. This is misleading because the user hasn’t actually edited anything. Steps to Reproduce: Log in and switch to the new organization. Open the Profile Settings modal. Close the modal without making any changes. Notice a save confirmation dialog appears incorrectly. Expected Behavior: The save confirmation dialog should only appear if the user has actually made changes in the profile form. If no changes are made, closing the modal should dismiss it directly without prompting. Video Link

Shirza Firtas 5 months ago

🛠️

Bug & Fixes

Completed

Mobile Issues 2

Impossible create a post, the popup to create it is too small to be used. take all the width available and the Keyboard move the popup to the height - Remove this effect- thanks! https://sharing.clickup.com/clip/p/t9004002740/e8d7ec48-5325-411d-ba2e-041ceb0f104c/e8d7ec48-5325-411d-ba2e-041ceb0f104c.webm?filename=screen-recording-2025-09-20-15%3A59.webm Difficult Edit a Story, Pintura elements Cannot be reached because is impossible to scroll on the pintura CANVAs → Each time we opwn the Pintura Section the popup should center automatically the section https://sharing.clickup.com/clip/p/t9004002740/dc80021c-2472-47fa-88b6-27e29e634d8f/dc80021c-2472-47fa-88b6-27e29e634d8f.webm?filename=screen-recording-2025-09-20-16%3A04.webm Issue when we crate reel. After upload the media we cannot interact more with Upload Cover and Description. Please make the section scrollable https://sharing.clickup.com/clip/p/t9004002740/135439c9-c8d1-4b37-bdca-6f51776e6568/135439c9-c8d1-4b37-bdca-6f51776e6568.webm?filename=screen-recording-2025-09-20-16%3A07.webm Difficulties on scrolling in space section. If I try to scroll the Drag and Drop Feature is Triggered. On mobile we have to abilitate drag and Drop feature only with long press https://sharing.clickup.com/clip/p/t9004002740/07194848-0c31-43c3-93bd-57788fc1880a/07194848-0c31-43c3-93bd-57788fc1880a.webm?filename=screen-recording-2025-09-20-16%3A10.webm Favorite Animation doesn't appear → Do the thumbnail creation from bottom right and the destination should be the profile icon https://sharing.clickup.com/clip/p/t9004002740/287f50e8-b0cd-4b64-b315-7a0a9c30658d/287f50e8-b0cd-4b64-b315-7a0a9c30658d.webm?filename=screen-recording-2025-09-20-16%3A20.webm

Mattia Vaccari 5 months ago

🛠️

Bug & Fixes

Completed

Mobile issues

Broken Carousel on Marketplace. While you scroll normal carousels CARDs appear cut in the middle while they are loading (we should use skeleton). And the "Because You Enrolled in" carousel doesn't work at all. I cannot interact with card inside https://t9004002740.p.clickup-attachments.com/t9004002740/7af9e104-31f2-41b9-9e87-711740e0ad40/brokenCarousels.MP4?open=true 2. Space List is broken The space list appear broken, the header of all the spaces go out from the div https://t9004002740.p.clickup-attachments.com/t9004002740/59d5d397-ff88-4ab3-a3f3-f9fe4159e85b/brokenSpace.MP4?open=true 3. Post Popup experience When I open the popup a close button is not present, add it The comment section is cut and the profile picture is not visible https://t9004002740.p.clickup-attachments.com/t9004002740/f9a0047e-d648-4dd5-82f4-cf8c81780a69/postPopupExperience.MP4?open=true 4. Reels Experience When I open a reel the OS see it as a video and open immediately the OS ui to mange the video full screen (we should not trigger the OS of the phon and watch the reel from our UI) Comment Section is not usable https://t9004002740.p.clickup-attachments.com/t9004002740/049dbacd-5bc6-4a15-8250-e0196f478242/reelExperience.MP4?open=true 5. Payment Section While I browse the chart of the payment section the screen. continue zoom in https://t9004002740.p.clickup-attachments.com/t9004002740/6dc492c4-6174-4a0e-8b87-2e6173a25a4d/zoomEffectBrowsingPayment.MP4?open=true 6. Fruition Page The thumbnail is vertically stretched Should appear in this way, with top and bottom banner 7. Missing a close button to close the search bar when opened so the user is blocked (add it) 8. When I keep press the message and I go to see the VIEWER of the message, the bodyChat is broken (open the user viewer detail popup on the other side or where there is space) https://t9004002740.p.clickup-attachments.com/t9004002740/453bdee6-f744-4ce6-bbc3-6bae3b0a90da/chatBugViewers.mp4?open=true 9. Button in the Settings popup for switch from calendar popup, to notification popup, to chat popup are completely broken https://t9004002740.p.clickup-attachments.com/t9004002740/4337e23e-5cf1-4984-9bfc-5ff9c6b7d326/bugOnSettingsPopup.mp4?open=true

Mattia Vaccari 5 months ago

🛠️

Bug & Fixes

Completed

Course Introduction Section Video Time Display Issue

When viewing a course, if we expand the lessons details under the Introduction section, the total section time is incorrectly displayed as 00:00. Similarly, each video within the introduction section also shows a duration of 00:00. However, when playing any of the introduction videos, the timer starts moving up and shows the current playback time instead of the total video duration. Steps to Reproduce: Open Marketplace. Open any Course. Expand the Lesson Details. Expand the Introduction Section. Expected Result: Each video should display its total duration (e.g., 05:30). The section should display the aggregate total duration of all intro videos. Actual Result: The section time is shown as 00:00. Each video time is displayed as 00:00. Once playback starts, the timer shows current time instead of total time. VIdeo Link

Shirza Firtas 5 months ago

4
🛠️

Bug & Fixes